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Domain Registration
Frequently Asked Questions (FAQ)

We have put together this FAQ and tried to be comprehensive however if your questions are not covered within this site, please contact us.


1. New Domain Registration

1.1.  What is a domain name and why should I register one?
1.2.  What details do I need to register a domain?
1.3.  How will I be able to tell if my desired domain name is available?
1.4.  Why should I secure domain names now?
1.5.  What if my desired name is the same as a trademarked name?
1.6.  Once a name is registered, who "owns" the domain name?
1.7.  How do I choose a good domain name? What to do if my choice has gone?
1.8.  What characters can be used to form a domain name and how long can it be?
1.9.  What are your domain name prices?
1.10.  Is there any limit to how many years a domain can be registered?
1.11.  Are there any hidden charges?
1.12.  When should I pay the fees?
1.13.  Is there a discount for bulk registration?
1.14.  How can I register several domains at the same time?
1.15.  How can I move my domain from another registrar to yours?

2. Manage Your Domain

2.1.  After I placed an order, can I cancel a domain name?
2.2.  I have an e-mail which says that my domain has been registered, but I can't get to my web site with my domain? Why?
2.3.  How can I make modifications, change the name servers or switch ISPs for my domain?

3. Domain General Information

3.1.  Where can I check if my domain is registered ?
3.2.  What does it mean to "park" or "point" a domain name?
3.3.  What is Web hosting?
3.4.  What is encryption (SSL)?


1.1.  What is a domain name and why should I register one?

A domain name tells people (and the computers they use) how to find your website or homepage on the Internet. Each domain name is assigned to a numerical IP (Internet Protocol) address by your host provider. Internet domain names provide a system of easy-to-remember Internet addresses which are translated by DNS (Domain Name Servers) into numeric IP.
An Internet domain name is unique and allows you to have an "identity" on the Internet. Domain names are typically allocated by the domain registrars on a "first come, first served" basis - currently in excess of 200,000 domain names are being registered per month!
You should register your domain name NOW as in the near future most of the memorable domain names will have been taken and only obscure domain names will remain.
Registering a domain name for your business or organization is essential to your marketing efforts. It adds value to your Internet presence and gives your business a unique identity on the World-Wide Web and is therefore of great value to your organization. Remember domain names are not just for businesses or organizations - many people register names for their own personal use.

Your registered domain name could be:
Web site address: http://www.your-domain-name.com
Email addresses: name@your-domain-name.com

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1.2.  What details do I need to register a domain?

We need the name, address and contact details of the person or company the domain name is to be registered to.
We need the name, address and contact details for a billing details. Payment details (credit card, money order or certified cheque) - credit card is preferred since we can process the domain name immediately. Please note unless you are a reseller of us the name on the Credit Card must be the same as the domain name administrator or billing address. This only applies to Credit Card payments and you might choose other payment methods, if you want to register for somebody else.

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1.3.  How will I be able to tell if my desired domain name is available?

Simply click on Domain Lookup and type into the search box the name you would like to secure, press "check domain name" and in seconds you will see if it's still available. If the domain request comes up with available you will then be able to register that domain name. Try as many combinations as you wish, there is no obligation to register.

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1.4.  Why should I secure domain names now?

"There will be over 500 million Internet users worldwide by 2003." You need to get protected. Securing ensures protection of your name, your company name or product names on the Internet.
You want to be locatable. Your domain name can be viewed as a find engine for you, your products and services.
You have Internet needs. If you have something to say or something to sell, if you want to contact or be contactable then make the smart move and secure your domain name today

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1.5.  What if my desired name is the same as a trademarked name?

Generally, if you've registered the name in good faith, it's not a name belonging to an internationally known company, and you can show that you have a legitimate reason to use that name, then you are likely to be able to keep that name. That may not be the case if it can be shown that you purchased the name for the express purpose of re-selling it to a company with a legitimate claim to the name. Please see the Uniform Dispute Resolution Policy for details.

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1.6.  Once a name is registered, who "owns" the domain name?

The domain name "registrant" is the person or organization listed at the top of the WHOIS database record. To lookup the owner of a domain name click here. The "registrant" is the individual or organization that registers a specific domain name.

This individual or organization holds the right to use that specific domain name for a specified period of time, provided certain conditions are met and the registration fees are paid.

This person or organization is the "legal entity" bound by the Terms and Conditions and Domain Name Registration Agreements.

The administrative, technical and billing contacts are individuals who the organization trusts to handle issues involving the domain name record.

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1.7.  How do I choose a good domain name? What to do if my choice has gone?

Choose a name that reflects the intent and purpose of your web site or business. Try to keep it short and snappy, and say it out loud, as if you were telling someone at a party to visit your web page. Some domain names look good on paper, but are confusing when you try to send someone to them over the phone. When facing a large number of choices, the snappiest domain sometimes grabs the most attention.

If your 1st choice has gone, try a variation. Your company name is John smith engineering but johnsmithengineering.com has already been secured the following variations are relevant to your business.
  • jsmithengineering.com
  • jsenginnering.com
  • john-smithengineering.com
  • j-smithengineering.com
Or you may add a relevant word or number such as a 4, the word online, web or even your city:
  • 4johnsmithengineering.com
  • johnsmithengineering-online.com
  • johnsmithengineering-onweb.com
  • johnsmithengineering-york.com

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1.8.  What characters can be used to form a domain name and how long can it be?

The only valid characters for a domain name are letters, numbers and a hyphen "-". Other special characters like the underscore "_" or an exclamation mark "!" are NOT permitted.

Example: your name.com (not correct, No spaces allowed) Example: your-name.com (is correct)

A domain name can be up to 67 characters long -- including the 4 characters used to identify the Top Level Domain (.NET, .COM, or .ORG). Do not type the www. before your domain name when registering.

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1.9.  What are your domain name prices?

End users pay currently US $15.00 per year per domain name for .com, .net and .org names You may register a domain name for up to 10 years. Our resellers pay $12.00 per year per domain name.

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1.10.  Is there any limit to how many years a domain can be registered?

You can register and renew domain names for terms of one to ten years.

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1.11.  Are there any hidden charges?

Absolutely No.

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1.12.  When should I pay the fees?

You will be asked at the end of the online form to submit your Credit Cards information. If you would like to pay another way, you can contact support.

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1.13.  Is there a discount for bulk registration?

Yes, you may consider to become a Fastwebserver.com reseller. The cost of registration is US $12.00 per year per domain for resellers.

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1.14.  How can I register several domains at the same time?

Click here for Bulk Registration. Do not forget to provide the names of all domains you register in the order form. (separate with comma)

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1.15.  How can I move my domain from another registrar to yours?

Click on Transfer Domain. By transferring the domain registrar, the domain registration validity period will be extended. Please note it takes 5 to 7 business days to complete the transfer. Your domain must be in good standing. Your current domain registrar may decline the transfer request if the domain has been recently ( less than 60 days) registered with them.

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2.1.  After I placed an order, can I cancel a domain name?

No. Once you have submitted your domain name for registration it cannot be cancelled without still paying the standard registration fees.

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2.2.  I have an e-mail which says that my domain has been registered, but I can't get to my web site with my domain? Why?

When you receive the e-mail confirming the registration of your new domain, there are many more steps still to be done behind the scenes. Your domain will be entered into the WHOIS database, and your registration must travel to all the ISPs in the world. It will be 24-48 hours after you receive the confirmation e-mail before you will be able to go to your domain with your web browser.

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2.3.  How can I make modifications, change the name servers or switch ISPs for my domain?

When you register a domain name you select a user name and a password and create a profile. By default our nameservers host your domain name but immediately after registration you can access to online domain administration site to make modifications to your domain including the name servers. When you switch ISPs the new ISP gives you the name of domain name servers that you must enter to change your ISP.

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3.1.  Where can I check if my domain is registered ?

The right place to look is the Whois (complete listing, updated twice a day)

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3.2.  What does it mean to "park" or "point" a domain name?

In order for you to register a domain name you need a Domain Name System (DNS) server to host it. When you register a domain name with us, we are hosting your domain name on our DNS. We are holding or "parking" the domain name for you. We point your domain name to an "Under Construction Page" so that your website visitors know that it will be available soon. One of the services that we offer is called Register and Point . We register your name and create a record in our DNS server. The domain name points to an existing website with a static IP address.

You have the option to move your domain name off of our servers to another Internet Service Provider (ISP) or Host provider at any time at no extra charge. You may make any modifications by logging in the Domain Admin area.

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3.3.  What is Web hosting?

Web hosting is providing space on a server connected to the Internet for you so that you can use your registered domain name to identify your website. You do not have to sign up for our web hosting package in order to register a domain name but if you take a look at what you get you probably don't want to miss the deal.

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3.4.  What is encryption (SSL)?

That is the way online transactions and data collection may be secured against third party onlookers. Almost 95% of our customers pay by Credit Cards using a secure form. This is how Netscape describes SSL: SSL uses authentication and encryption technology developed by RSA Data Security Inc. The encryption established between you and a server remains valid over multiple connections, yet the effort expended to defeat the encryption of one message cannot be leveraged to defeat the next message. A message encrypted with 40-bit RC4 takes on average 64 MIPS-years to break (a 64-MIPS computer needs a year of dedicated processor time to break the message's encryption). The high-grade, 128-bit U.S. domestic version provides protection exponentially more vast. The effort required to break any given exchange of information is a formidable deterrent.

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